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If the below section doesn't answer your question, please feel free to Contact Us.

FAQs- Frequently Asked Questions


General FAQs

General FAQs

Which industries do you work for?

We work with accountancy practices in the UK, whose clientele includes small to medium size businesses from various industries such as Pubs, Bars, Restaurants, Construction, Property Management, Contractor’s Accounts, Health Care companies, Legal firms, Management Consultancies, Manufacturing firms and Advertisement Agencies

Is your staff qualified, experienced, and trained?

We hire staff with accounting backgrounds and qualifications. Our employees are mostly CA, Master of Commerce and Bachelor of Commerce with more than two years of experience dealing with UK Accounting. Our employees get thoroughly trained in the subject matter for a month before they start taking any assignments. Also, all our Accountants are Xero and Quickbooks -certified.

Will my work be reviewed? Who reviews the work?

Absolutely! Delivering quality work means a lot to us. Therefore, all jobs are reviewed by a senior staff member and the process head before being sent to you. We have a two-step review process and we follow stringent internal checklists. Contact us to know more.

What happens if an employee go on a vacation or unplanned leaves?

We always have SOP(Standard Operating Procedure) in our record for all the tasks performed by team members. If any of our team members want to take long-planned leaves, we assign temporary resources for the clients who will be assisted with cross-training before leaving for the vacation.

Likewise, if any unplanned leaves are taken, we allocate quick resources for the clients who will refer to SOP to perform the tasks. Thus, our team always has a buffer resource to deal with those cases at each level.

Can your staff visit our firm for on-boarding/training?

Yes, of course. On a request basis, we can send our staff to the UK for working with your practice, get specific training, or onboard a process. We raise an invoice to cover the travel expenses.

Billing, Pricing & Free Trial

How do I pay the bill?

You pay to our UK Bank Account via bank transfer.

What is the Billing Cycle?

We raise the Monthly invoices on the last day of the month. All the tasks/projects completed in a particular month will be billed to the clients on the last day of the month.

What are our Engagement models?

Currently, We have three different price models. Costing depends on your requirements, the scope and the volume of work agreed upon. We have assigned dedicated SPOCs to all the models who will report directly to your on-floor Manager (POC).

  1. Ad-hoc (Pay as you go)
  2. Full-Time Employee (FTE) / Part-Time Employee (PTE)
  3. Fixed Price Agreement Model

For more information please refer to this link: https://cloudaccountants.co/engagement-model/

When is the Due Date of the Invoice?

The Due date is 7 days from the Receipt of the Invoice.

Do we offer a free Trial?

Yes, we offer up to 10 hours of work as a free trial. For more information, please get in touch with us.


Billing, Pricing & Free Trial


Data Security & Client References

Data Security & Client References

How do you ensure data security to your clients?

Data security is of utmost importance to us considering the tremendous impact it has on the business and future growth prospects.

At UKCA, we are aware of this aspect and do everything possible to ensure data protection.

  1. We are an ICO-certified & GDPR-compliant company, and we follow all the data security methods & latest technologies to keep your data safe.
  2. Our workstation is under 24*7 CCTV surveillance, and the USB plug points of all computers are disabled.
  3. We have an experienced IT team that ensures the data security of our customers.
  4. Our premises are guarded by security.
How can we share the documents?

For document sharing, we have the following process in place.

1. Secure login
We log in to your system using a remote desktop.

2. File Access
We access your files on your system, without having to transfer them to our servers.

3. Complete tasks
We complete the task and inform you that it is ready for review.

4. Review
Once your feedback, we implement the changes and share the final version of the task.

5. Delivery
Once you give a thumbs up, we provide a final report of the task completed.

Do you provide references for your current clients?

If a client requires, we can provide our existing clients’ contact numbers and email addresses to cross-check our references.

Operations, TAT & Training

Which public Holiday calendar do you follow?

At UKCA we follow the UK Bank holidays as per the calendar year.

What is your TAT / how long does it usually takes to complete a project?

We provide an average of 5 working days for a turnaround of jobs depending on the complexity of work you assign to us. However, it can vary depending on the volume of work you wish to outsource at a given time.

How do you train your staff to the latest regulatory changes?

At UKCA our new employees get one month of on-the-job training and monthly training sessions. Whenever a new tax law is implemented, senior managers in the department circulate notifications and keep our members updated with the latest regulatory changes. If a new accounting and tax software is launched in the market, we make an SOP and share it with our team members.

How can I contact you and your staff during an escalation?

When we start working together, we will assign a single point of contact (SPOC). That person communicates with you directly on all matters related to the job and eliminates grievances if any.

How can I track my jobs?

We will send you a Daily / Weekly Job Progress Sheet as per your requirement.

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Operations, TAT & Training